At the Little Leaders Company, your satisfaction is our #1 Priority. While we cannot be responsible for damage that occurs after opening the product (kids!), we want to take every possible effort to ensure that your Little Leaders products arrive at your home free from defects so your Little Leaders can enjoy them to the fullest! (This is a great time to encourage you to store your Little Leaders DVD's in a safe place!)

Here is how we ensure top quality:

• Our DVD's are manufactured under the strictest of industry conditions. Each DVD is machine tested for 100% quality assurance.
• We pay a premium for a higher quality amaray case to hold your new DVD and prevent scratching
• Our DVD's are molded to the highest standard for play on the widest range of DVD players

Take the following steps if you experience problems with the playback of your DVD:

• Clean the disc with a disc cleaner available at your local retailer
• Clean the laser with a laser cleaner available at your local retailer
• Check the disc for scratches that may have occured in your home (we know how excited kids get for Little Leaders!)
• Replay the disc
• Double check your remote for batteries and compatibility

Older DVD players may sometimes have problems "keeping up" with the high bit rate required for newer, higher quality products such as your Little Leaders DVD's. This may cause an occasional "freeze," but should not be a major problem.

If you continue to experience a problem after taking the above steps, please call us toll free at (866) 251-3278. We will be happy to assist you and assure your 100% satisfaction.

RETURN POLICY

If for any reason you are unsatisfied with your Little Leaders products (which won't happen, but we have to say it anyway!), simply return them with a copy of your invoice within 30 days to: Little Leaders, 8848 Ironwood Drive, Belleville, MI 48111. Note: All returns must be accompanied by an invoice.